1. Introduction
At CalmVector, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions under which we offer refunds for purchases made through our website at calmvector.sbs.
By making a purchase on our website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
2. Digital Products and Downloadable Content
2.1 Refund Eligibility
Due to the nature of digital products and downloadable content, including but not limited to e-books, tutorial videos, online courses, and digital art resources, all sales are generally considered final once the content has been accessed or downloaded.
However, we may consider refunds for digital products under the following circumstances:
- Technical issues that prevent you from accessing or using the digital content, which our technical support team cannot resolve within 7 days of your purchase.
- Significant discrepancies between the product description and the actual content provided.
- Duplicate purchases made in error (verified through our system records).
2.2 Refund Request Procedure for Digital Products
To request a refund for a digital product:
- Contact us at [email protected] within 14 days of your purchase.
- Include your order number, the email address used for the purchase, and a detailed explanation of the issue you're experiencing.
- For technical issues, please include details of the problem, your device information, and any error messages received.
- Our team will review your request and respond within 5 business days.
2.3 Non-Refundable Digital Products
The following digital products are not eligible for refunds under any circumstances:
- Individual digital art files or elements once downloaded.
- Digital products that have been accessed or downloaded more than once.
- Products clearly marked as "non-refundable" at the time of purchase.
3. Subscription Services
3.1 Cancellation of Subscription
You may cancel your subscription to our services at any time by:
- Logging into your account and selecting the cancellation option in your account settings.
- Contacting our customer support team at [email protected].
3.2 Refunds for Subscription Services
Our refund policy for subscription services is as follows:
- Monthly Subscriptions: We do not provide refunds for partially used monthly subscription periods. When you cancel a monthly subscription, you will continue to have access to the subscription benefits until the end of your current billing cycle, at which point your subscription will not renew.
- Annual Subscriptions: If you cancel an annual subscription within 14 days of your initial purchase, you may be eligible for a full refund. After 14 days, we may provide a prorated refund for the unused portion of your subscription at our discretion, less any applicable administrative fees.
- Free Trial Conversions: If you signed up for a subscription through a free trial and cancel before the trial period ends, you will not be charged. If you cancel after the trial period has converted to a paid subscription, our standard refund policy for the subscription type applies.
4. Physical Products
4.1 Return Eligibility
For physical products purchased through our website (such as art supplies, printed materials, or merchandise), you may return items under the following conditions:
- The item is returned within 30 days of delivery.
- The item is in its original, unused condition with all original packaging and tags intact.
- You have proof of purchase (order number or receipt).
4.2 Non-Returnable Items
The following physical items cannot be returned:
- Custom or personalized products.
- Items marked as final sale or clearance.
- Products that have been used, damaged, or have had their security seal broken.
- Bundled products if individual components have been removed or used.
4.3 Return Procedure for Physical Products
To return a physical product:
- Contact us at [email protected] within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.
- Include your order number and details about the item(s) you wish to return.
- After receiving your RMA, package the item securely with all original packaging and include the RMA number on the outside of the package.
- Ship the item to the address provided in the RMA confirmation.
Please note that you are responsible for the cost of return shipping unless the return is due to our error (such as you receiving an incorrect or defective item).
4.4 Refund Processing for Physical Products
Once we receive and inspect your return, we will notify you of the status of your refund:
- If approved, your refund will be processed within 10 business days to the original method of payment used for the purchase.
- Shipping charges are non-refundable unless the return is due to our error.
- Depending on your payment provider, it may take an additional 2-10 business days for the refund to appear in your account.
5. Workshops and Events
5.1 Cancellation by Customer
For virtual or in-person workshops, classes, and events:
- Cancellations made 14 or more days before the event: Full refund or transfer to another available event date.
- Cancellations made 7-13 days before the event: 50% refund or full transfer to another available event date.
- Cancellations made less than 7 days before the event: No refund, but we may allow a transfer to another event date at our discretion.
All cancellation requests must be made in writing to [email protected].
5.2 Cancellation by CalmVector
If CalmVector cancels a workshop or event, we will offer you the following options:
- A full refund of the registration fee.
- Transfer to another scheduled event of equal value.
- Credit toward a future event or other product/service of equal value.
CalmVector is not responsible for any travel, accommodation, or other expenses you may have incurred in relation to a canceled event.
6. Exceptions and Special Circumstances
6.1 Defective or Incorrect Items
If you receive a defective product or an item different from what you ordered:
- Contact us at [email protected] within 7 days of receiving the item.
- Include your order number, a description of the issue, and photos showing the defect or incorrect item if applicable.
- We will provide instructions for returning the item (at our expense) and will send a replacement or issue a full refund including any shipping charges.
6.2 Special Orders and Commissions
For custom orders, commissions, or specially created content:
- A non-refundable deposit may be required before work begins.
- Cancellations after work has commenced will be subject to charges based on the work completed up to the cancellation date.
- Specific terms will be provided in a separate agreement for custom work.
7. Gift Cards and Store Credit
Gift cards and store credit issued by CalmVector:
- Cannot be redeemed for cash unless required by law.
- Cannot be returned or refunded once purchased.
- Have no expiration date unless otherwise specified.
- May be subject to verification before redemption.
8. Promotional Discounts and Coupons
For purchases made using promotional discounts or coupons:
- If a refund is issued, it will be for the actual amount paid after the discount was applied.
- One-time use promotional codes that have been applied to a purchase cannot be reused if that purchase is refunded.
- We reserve the right to refuse refunds for purchases where it appears promotional codes or discounts have been used in a manner inconsistent with their intended purpose.
9. Amendments to This Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
10. Contact Us
If you have any questions about our Refund Policy, please contact us:
- By email: [email protected]
- By phone: +447152504302
- By mail: Studio 82, Carter Walk, New Harry, RG14 2NL, United Kingdom
